SERVICES
Contact Center Services
You clients will be contacting an environment finely tuned to ensure the right solutions at the right time to increase business results, loyalty, and repurchasing.
We provide outstanding client experiences that is delivered 24/7 from our premier offshore locations. Digital Client Experience Solutions tailored to your needs.
Technical Support
Multilingual highly complex support delivered across a wide variety of channels, aided by automation and innovative technologies (B2C, B2B, SMB, B2E, and Engineering environments)
Rapid and highly effective support, account and case management solutions that aid in augmentation and retention, decrease operating expenses, and optimize the CX.
Our channel solutions support the entire care lifecycle across welcome and activation calls, billing, payments, product and service inquiries, complaint resolution, customer surveys and emergency response. Our technology assets work with your existing infrastructure to transform your contact centers to “digital engagement hubs.” Enhance care productivity, plan for scalability, and manage service costs, with options that include at-home advisors.
Credit and Collection
Collect and grow your share of customer wallet and accelerate your return on investment with our proven multi-channel inbound/outbound direct sales capabilities. Execute results-focused sales strategies by bolstering demand generation with our targeted tele-prospecting and lead qualification using voice, email, pro-active chat, and social media.
With our experienced accounts receivable management team that quickly develops strategies based in the human touch an interaction that such of this situations mostly need, providing you a way to identify the cause of non-payments and implements a contingency payment plan.
Work at Home Solutions
DDA Work at Home Solutions™ is a virtual associate-based program that puts the best people in the right roles thereby improving client satisfaction and retention driving superior results for our clients’ business.
With nearly 3,000 associates in the U.S.A.’s East Coast and Latin America, our work at home jobs can be offered independently or complement physical contact center services.